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Privacy Policy

Privacy Policy – LASH GLO

This Privacy Policy applies between you (“the User”) of this Website and LASH GLO Ltd (“we”, “us”, “our”, “the Owner”, or “the Provider”).
LASH GLO takes the privacy of your information very seriously. This policy explains how and why we collect, store, use, and share your personal data — and your rights in relation to that data.

This Privacy Policy should be read alongside, and in addition to, our Terms and Conditions.

Last updated: March 2025

1. Definitions and Interpretation

  • Data – all information that you submit to LASH GLO via the Website, or that we collect about you.

  • Cookies – small text files placed on your device by the Website when you visit certain pages or use certain features.

  • Data Protection Laws – the UK GDPR, the Data Protection Act 2018, and any other applicable data protection legislation.

  • User / You – any third party accessing this Website and not employed by LASH GLO.

  • Website – www.lashglo.co.uk and any subdomains.

2. Scope of This Policy

This Privacy Policy applies only to actions of LASH GLO and Users with respect to this Website.
It does not extend to any third-party websites that may be accessed via links on this site (e.g. social media or partner platforms).
We recommend reading the privacy policy of any other website you visit.

3. Who We Are

LASH GLO Ltd
Registered Office: PO BOX 831, Rickmansworth, WD3 0QX, United Kingdom
Email: info@lashglo.co.uk

We are the Data Controller responsible for deciding how your personal data is collected and used.

4. What Data We Collect

We may collect the following categories of information:

Personal Identification Data:

  • Name

  • Date of birth (optional)

  • Gender (optional)

  • Contact details (email address, phone number, postal address)

Professional Information:

  • Business name or salon name

  • Job title / role

  • Qualifications or training details (for training course enrolments)

Transaction Data:

  • Payment information (processed securely via third-party providers like Shopify, Stripe, or PayPal – we do not store card details)

  • Purchase and order history

Technical Data:

  • IP address

  • Browser type and version

  • Device type

  • Referring URLs and website activity

  • Time zone, session duration, and location (for currency conversion)

Marketing & Communication Preferences:

  • Consent to receive updates, offers, or newsletters

  • Engagement data (e.g. email opens, clicks)

5. How We Collect Your Data

We collect Data in the following ways:

Provided by You:

  • When you contact us by email, phone, or via our website forms

  • When you register for an account or training course

  • When you make a purchase or request support

  • When you subscribe to our newsletter or marketing updates

  • When you interact with our social media pages or competitions

Collected Automatically:

  • Through cookies and analytics (Shopify, Google Analytics, Meta Ads, Klaviyo, TikTok Pixel)

  • Through browsing behaviour, to improve performance and user experience

6. How We Use Your Data

We use your personal data to:

  • Process and fulfil your orders or course bookings

  • Provide customer support and respond to enquiries

  • Send order confirmations, updates, and delivery notifications

  • Manage your account and maintain internal records

  • Improve our website, services, and customer experience

  • Send marketing communications (only if you have opted in)

  • Prevent fraud and ensure site security

  • Comply with legal and regulatory obligations

We only process your data where there is a lawful basis to do so — such as contract performance, consent, legal obligation, or legitimate interest.

7. Marketing & Communications

You may receive marketing messages if you have:

  • Subscribed via our website or social media, or

  • Purchased products or training from us and not opted out (“soft opt-in”).

You can unsubscribe at any time by clicking the link in our emails or contacting us directly.
We never sell or rent your data to third parties.

8. How We Store and Protect Your Data

Your information is stored securely on encrypted servers and protected by industry-standard security measures.
We implement strict access controls and multi-layer authentication to safeguard your data.

LASH GLO is compliant with UK GDPR and follows ISO 27001 standards for data security best practice.

If a data breach occurs, we will notify the Information Commissioner’s Office (ICO) and affected individuals where legally required.

9. Data Retention

We keep your personal data only as long as necessary to fulfil the purposes we collected it for, including legal, accounting, or reporting requirements.

Typical retention periods:

  • Customer orders: 6 years

  • Marketing data: until you unsubscribe

  • Training records: up to 7 years (for certification and insurance compliance)

10. Sharing Your Data

We may share your Data with:

  • Trusted third-party processors (Shopify, Stripe, PayPal, Klaviyo, Google, Meta, TikTok)

  • Delivery partners (Royal Mail, DHL, DPD)

  • Training and certification partners (e.g. Oh So Lovely London)

  • Professional advisors (accountants, legal, compliance)

All third parties are bound by data protection agreements and cannot use your data for their own purposes.

11. International Data Transfers

Because we operate globally, some of your data may be processed outside the UK (for example, by Shopify or Meta).
We ensure all transfers comply with GDPR using standard contractual clauses and equivalent safeguards.

12. Your Rights

Under UK and EU GDPR, you have the following rights:

  • Access: Request a copy of the data we hold about you.

  • Correction: Ask us to fix inaccurate or incomplete information.

  • Erasure (“Right to be Forgotten”): Request deletion of your data.

  • Restriction: Limit how we use your data.

  • Portability: Request transfer of your data to another provider.

  • Objection: Object to processing (e.g. marketing).

  • Withdraw Consent: Stop marketing or data use at any time.

To exercise these rights, email: info@lashglo.co.uk

If you are unhappy with how we handle your data, you can contact the Information Commissioner’s Office (ICO):
www.ico.org.uk | Tel: 0303 123 1113

13. Cookies

This Website uses cookies to improve your browsing experience. Cookies help us:

  • Personalise content and currency settings

  • Analyse traffic and improve site functionality

  • Deliver targeted advertising through Google and Meta

You can manage or disable cookies in your browser settings.
More details are available in our Cookie Policy.

14. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in law, technology, or our business practices.
The latest version will always be available on this page. Continued use of our website signifies acceptance of any updates.

15. Contact Us

For any privacy-related questions, please contact:
📩 info@lashglo.co.uk
📮 Lash Glo Ltd, PO BOX 831, Rickmansworth, WD3 0QX, United Kingdom

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