Delivery & Returns

🌍 Shipping, Delivery & Returns

Which countries do The Glo Co deliver to?

We proudly deliver worldwide 🌎

📦 Delivery Times

UK: 1–4 working days
Europe: 7–16 days
Worldwide: 7–16 days

💰 Delivery Costs

🇬🇧 United Kingdom:

Saver Shipping (small orders): £2.95
Standard Shipping: £5.95
Express Shipping: £9.95

🇺🇸 United States (All 62 States): £13.95 – £30.95
🇦🇺 Australia (All 8 States): £13.95 – £30.00
🇮🇪 Ireland Zone 1: £13.45

🌍 Europe / Worldwide Zones:

Zone 2: Andorra, France, Germany — £10.95
Zone 3: Liechtenstein, Poland, Spain, Sweden, Switzerland, Italy, Netherlands — £15.65
Zone 4: Austria, Belgium, Bulgaria, Vatican City, Hungary, Romania, San Marino, UAE, Lithuania, Czechia — £19.25
Zone 5: Cyprus, Denmark, Estonia, Greece, Portugal, Slovakia, Slovenia, China, Hong Kong SAR, Faroe Islands, Greenland, Türkiye — £21.45
Zone 6: Åland Islands, Croatia, Finland, Luxembourg, Malta, Iceland, Israel, Norway, India, Japan, Malaysia, Russia, Singapore, South Korea, Taiwan — £23.00
Zone 7: Georgia, Guadeloupe, Latvia, Réunion, Albania, Bosnia & Herzegovina, Kosovo, Montenegro, Serbia, Belarus, Mexico, Moldova, Bahrain, Bangladesh, Bhutan, Brunei, Cambodia, Indonesia, Jordan, Kuwait, Laos, Macao SAR, Myanmar, Nepal, Oman, Philippines, Qatar, Saudi Arabia, Solomon Islands, South Africa, Sri Lanka, Thailand, Vietnam — £43.45
Zone 8: Afghanistan, Algeria, Angola, Armenia, Azerbaijan, Iraq, Kazakhstan, Kyrgyzstan, Lebanon, Maldives, Pakistan, Tajikistan, Turkmenistan, Uzbekistan, Botswana, Burkina Faso, Burundi, Cape Verde, Central African Republic, Chad, Comoros, Congo-Brazzaville, Djibouti, Egypt, Equatorial Guinea, Eritrea, Ethiopia, Gabon, Gambia, Ghana, Guinea, Guinea-Bissau, Kenya, Mongolia — £43.45
Zone 9: Cameroon, Yemen, Lesotho, Liberia, Libya, Madagascar, Malawi, Mali, Mauritania, Mauritius, Morocco, Mozambique, Niger, Nigeria, Rwanda, Senegal, Seychelles, Sierra Leone, Somalia, Zambia, Aruba, Bahamas, Barbados, Belize, Bermuda, Namibia, St. Helena, South Sudan, Sudan, Tanzania, Togo, Tunisia, Uganda, Anguilla, Antigua & Barbuda, Cayman Islands, Costa Rica, Curaçao, Dominica, Dominican Republic — £43.45
Zone 10: El Salvador, Grenada, Guatemala, Argentina, Bolivia, Brazil, Chile, Colombia, Ecuador, Falkland Islands, French Guiana, Nicaragua, Panama, Paraguay, Peru, St. Barthélemy, St. Kitts & Nevis, St. Lucia, St. Vincent & Grenadines, Suriname, Trinidad & Tobago, Turks & Caicos Islands, Uruguay, Haiti, Honduras, Jamaica, Martinique, Montserrat, Cook Islands, Fiji, Kiribati, Nauru, New Caledonia, Niue, Papua New Guinea, Samoa, Tonga, Tuvalu, Vanuatu, Venezuela — £43.45

🚚 My delivery hasn’t arrived — what should I do?

UK Orders:
If your order hasn’t arrived within 7 working days, please contact us at orders@lashglo.co.uk.

Europe & Worldwide Orders:
If your order hasn’t arrived within 16 working days, please email orders@lashglo.co.uk for assistance.

💸 Why have I been charged duty or customs fees?

Some countries outside the UK may charge import duty or customs fees. You will be contacted by the courier if payment is required.

The amount depends on your country and order value.
These charges are your responsibility and not refundable by Lash Glo.
If duty/customs are unpaid, your package will be returned to us and shipping fees will not be refunded.

📦 Can I track my order?

Yes! You’ll receive a tracking link via text or email once your order has shipped.

🏠 Can I change my delivery address?

After placing your order, you can’t update your address online. Please email orders@lashglo.co.uk within 1 hour of placing your order to request an address change.

💞 Returns, Refunds & Exchanges

Return Policy

To be eligible for a return:

Your item must be unused and in its original packaging.
Returns must be made within 14 days of receiving your order.
You must notify us by email before returning: returns@lashglo.co.uk

Items cannot be returned if:

They show signs of use
They’re not in their original condition
They’re returned after 14 days
Proof of purchase is not included

Refunds (if applicable)

Once your return is received and inspected, we’ll email you to confirm approval or rejection.

If approved, your refund will be processed and a credit issued to your original payment method — please allow up to 21 days for processing.

Return Address:
📮 PO BOX 831, WD3 0QX, RICKMANSWORTH, UK

If 21 days have passed since your refund confirmation and you haven’t received funds, please contact us at returns@lashglo.co.uk.