Delivery & Returns
Which countries do LASH GLO deliver to?
We deliver worldwide.
How long does delivery take?
UK: 1-3 working days
Europe: 4-10 working days
Worldwide: 7-12 working days
What is the cost of delivery?
My delivery has not arrived what should I do?
UK: If your delivery has not arrived after 7 working days please email us at email@example.com
Europe/Worldwide: If your delivery has not arrived after 14 working days please email us at firstname.lastname@example.org
Why have I been charged duty and customs?
Duty and Customs are charged by certain countries outside the EU. You will be contacted by the delivery company if you are required to pay duty and customs. The amount will depend on the value of the package being sent. It is your sole responsibility to pay this charge and LASH GLO cannot be held liable. If you do not pay this charge, the package will be sent back to us and delivery charges will not be refunded.
Can I track my order?
Yes you will be able to track your order. You will receive a text or email with tracking information after your order has been shipped.
Can I change my delivery address?
After you have placed your order, you are unable to change the delivery details online and you will need to email us within 1 hour after you have placed the order to change your delivery details. Please email email@example.com
Returns - To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging and returned within 14 days.
Your product purchase cannot be returned if:
- The product has signs of use
- Is not in it's original condition
- Is returned after 14 days
- Is returned without proof of purchase enclosed
Refunds (if applicable) - Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are eligible for a refund, you will be notified and a refund will be processed with a credit automatically applied to your credit card or original method of payment, this can take up to 21 days.
To return your product, you should mail your product with proof of purchase to: PO BOX 7700, Fitzrovia, W1A 4GQ
Late Refund (if applicable) - If it has been 21 days since you were notified about your refund and your refund has not been received, please contact us at :firstname.lastname@example.org
Exchanges (if applicable) - We take great care in packing all our parcels for delivery however if you receive an item that is defective or damaged please email email@example.com with a photo of your damaged item and proof of purchase.
You will be responsible for paying your own shipping costs when returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you will vary.
If you are shipping an item over £20, you should consider using a trackable shipping service or purchasing shipping insurance. We can not guarantee that we will receive your returned item.
Sale items (if applicable) - Sale items may not be returned or refunded.
If you have any questions regarding the above, please email : firstname.lastname@example.org